Client Satisfaction Survey Results
At Lutz, Selig & Zeronda, CPAs, L.L.P., we place high value on the relationships we build with our clients. Satisfaction is our number one goal, which is why we regularly solicit feedback at the conclusion of projects via an online survey. Through the use of the Net Promoter Score (NPS) method, we are able to determine if we are providing our clients with long-term value while developing their loyalty.
Our most recent score of 93 indicates our clients are highly satisfied with our services and are likely to recommend Lutz, Selig & Zeronda, CPAs, L.L.P. to their friends and colleagues.
Below are a few specific details about our recent survey:
- 100% of our clients feel we exhibit courtesy and professionalism when serving our accounts
- 100% of our clients feel we deploy the appropriate level of technical expertise
- 100% of our clients believe we are easily accessible for meetings, phone calls and follow-up
- 100% of our clients believe we provide high quality materials
- 100% of our clients feel we provide them with innovative recommendations
- 100% of our clients feel we stay on top of changes
- 93% of our clients feel we provide regular updates
- 100% of our clients feel we have a good understanding of their business needs
- 100% of our clients believe they receive a high level of value from Lutz, Selig & Zeronda, CPAs, L.L.P.
Thank you to all of our clients, particularly those who took time to provide us with feedback about our services. And a big thanks to all of our Lutz, Selig & Zeronda, CPAs, L.L.P. team members who work hard every day to provide clients with exceptional service. We promise to continue striving to do our best to meet and exceed your needs!